THE HOLIDAYS COLLECTION - TERMS & CONDITIONS

Our full Terms & Conditions are set out below, with the following key points being essential conditions of booking with us:

  1. Binding booking - your booking is not binding on us, the property owner or you until you have paid the 50% deposit + our booking fee.    Payment of your deposit constitutes acceptance of all of our terms and conditions.  Legally, the booking is then made between you and the property owner (we are agent for the owner).  We may  therefore  need to consult the owner regarding any pricing, refund, bond claim or booking related issue
  2. Deposit payment non-refundable / 48 hour cooling off - once your deposit is paid, it is NON-REFUNDABLE (and the monies will be released to the owner of the property).  You do however have 48 hours to cancel a booking with no penalty whatsoever.  If you wish to cancel after the 48 hour cooling off period, you will only receive a refund if the dates are rebooked to another guest
  3. Balance payment / non-refundable - a balance payment email will be sent to you 21 days before arrival.  If not acted upon, we may use the credit card details saved in our system to make a balance payment on your behalf.  As with the deposit payment, a balance payment is NON-REFUNDABLE and the monies will be released to the owner of the property
  4. No parties - wedding receptions, schoolies, bucks and hens nights are not accepted under any circumstances, unless the property is a designated wedding venue or if we have given you written permission for your function
  5. Bond - your property may stipulate a cash bond, but if not, you must provide valid credit card details before you will be given access to the property.  Our bond claims procedure is explained below
  6. Fees for our time / lost property - our time is precious so if we look for lost property and mail it back to you, handle a bond claim etc, we will charge $55 per hour for our time.  And all cancellations and refunds have an administration charge of $110.00 + our $50.00 booking fee.  Lost property is held for 2 weeks, after which we may dispose of it or give it to a charity
  7. Limited guarantee - Holidays Collection (and the owner) will use its best endeavours to present the property in good working order, however cannot guarantee every aspect of the property, especially in relation to electronics, wifi, television reception, barbecue lighters, and the functioning of pools and spas
  8. Report issues in house - if you have an issue during your stay, please report it asap so that we can try to rectify it.  We will not be responsible for compensation for issues that are reported late or after you vacate the property
  9. Owner right to withdraw - an owner is entitled to withdraw a property from the rental pool at any time because of a sale of the property or for any other reason whatsoever. If this happens, we will offer you alternative accommodation, or all monies will be refunded to you
  10. Force majeure - Holidays Collection or the owner will not be responsible for any loss of enjoyment during your stay that is occasioned by the effects of bush fires, excessive rain and storm activity, excessive beach erosion or seaweed, or any other natural phenomenon

SAVING CREDIT CARD DETAILS

  1. If you pay your deposit by credit card, our reservation system saves those details in an encrypted, secure manner
  2. A balance payment email will be sent to you 21 days before arrival.  If not acted upon, we may use any credit card details that are saved in our system to make a balance payment on your behalf.  A balance payment is also totally NON-REFUNDABLE and the monies will be released to the owner  
  3. If your property does not stipulate a cash bond and if you have paid via credit card, we keep your credit card details on file in the event of damage to the property, excessive cleaning charges, removal of excess rubbish, or any other breach of our terms and conditions

MAKING A BOOKING, DEPOSITS AND FINAL PAYMENTS

  1. A booking may be held but will not be legally binding on the Holidays Collection or the owner until a deposit is paid.  To proceed with a booking, the following deposit and final payment rules apply:
    1. Bookings made more than 21 days before arrival: 50% deposit required and balance 21 days prior to arrival
    2. Bookings made within 21 days of arrival: 100% payment upon booking
  2. Bookings may be cancelled in our sole discretion if a deposit is not paid promptly
  3. A balance payment email will be sent to you 21 days before arrival.  If not acted upon, we may use any credit card details that are saved in our system to make a balance payment on your behalf.  A balance payment is also totally NON-REFUNDABLE and the monies will be released to the owner  
  4. Once a deposit is paid for a booking, we reserve the right to charge an additional fee of $50 for each change that is made to dates or other particulars.
  5. If a particular special is not available at the time of making your booking, we are under no obligation to retrospectively apply it to your booking

CHECK IN AND CHECK OUT TIMES

The following check in and check out times apply:

  1. Peak season bookings (circa mid-December to Australia Day)
    • Check in – 2pm
    • Check out – 10am
    • No late check outs, sorry!
  2. Out of peak season bookings:
    • Check in – 2pm
    • Check out – 10am
    • Late check out on Sunday or public holiday – a 4 pm may be granted and this will be made clear in our booking emails

CANCELLATIONS AND DATE CHANGES

  1. To secure your booking you are required to pay a non-refundable 50% deposit + $50 booking fee
  2. 21 days prior to your arrival, the balance of monies, again non-refundable, will be due and payable
  3. Once you have paid monies to us, no cancellation refunds will be granted unless:
    1. you cancel within 48 hours of the time of booking in which case all monies will be refunded without penalty
    2. the property is re-booked by us to another guest for the same dates and the same booking value
    3. the owner, in his / her sole discretion, agrees to a refund without requiring us to rebook the property
    4. the owner withdraws the property from the rental pool for any reason whatsoever (including safety issues or a sale of the property), in which case all monies will be refunded without penalty
  4. All cancellation refunds instigated by you are subject to an administration charge of $110.00 + $50.00 booking fee
  5. A date change is not permissible unless we or the owner, in our sole discretion, agree to your requested date change.  As a general rule, any date change within 21 days of arrival will not be permitted
  6. Please consider taking domestic travel insurance to protect against possible cancellations

SCHOOLIES, BUCKS, HENS, PARTIES, WEDDING RECEPTIONS

Wedding receptions, schoolies, bucks and hens nights are NOT accepted under any circumstances - unless the property is a designated wedding reception venue or if we have given you written permission for your gathering.

PAYMENT METHODS AND CREDIT CARD CHARGES

Payment can be made by credit card or direct deposit.  A 1.35% surcharge applies to Visa and Mastercard payments.

To make payment, please do the following:

  1. Credit card - please either:
    1. Go to our web site (holidayscollection.com.au) and you will find a “Payments” page under Guest Info.  You can pay via credit card using your YBI booking number and the exact email address that was used for making your booking.  The payments page is also located at this link
    2. call our office on 02 4234 2065 and provide your credit card details to us
       
  2. Direct deposit - please use your YBI booking number as your reference (include any hyphens, or if you banking system does not accept hyphens, please put a space between each number).  Failing that, please include your surname in the description:

SECURITY BOND

  1. Your property may specify a cash bond, which will be collected at the time of paying the balance / final payment for your booking.  Otherwise, credit card details and a completed security bond form are required before keys or access to the property are provided.  When this is done, no funds are deducted for a bond however credit card details are kept on file in the event of any breach of the tenant obligations set out below
  2. A bond claim will entail a $55 charge for our time, cleaners and tradespeople at cost, tip fees for excess rubbish at cost, and any materials at cost.  If our staff or the police are called to your property to deal with noise complaints, any disturbance, or to give a warning, a fee of up to $200 may be charged.  If required a tax invoice for the amount of any bond claim will be provided by us
  3. Your obligations under the security bond potentially include:
    1. damage to the property or furnishings, repairs and/or replacement of items, and breakages
    2. excess cleaning due to leaving the house in an unreasonable state
    3. repositioning moved furniture
    4. overloading the house with excess guests
    5. having pets at the house without permission
    6. production of an excessive or unreasonable amount of rubbish
    7. lost keys and/or garage/alarm remotes
    8. late departure
    9. noise complaints requiring attention by one of our staff
    10. any other losses sustained by the owner of the Property as a direct or indirect consequence of the actions of you or your guests
  4. We are not obliged to inform you before we make any charges against your credit card, if you are in breach of the above obligations
  5. If we cannot resolve a bond issue amicably, you will have ultimate recourse against any unfair charges to the Office of Fair Trading NSW

CASH BONDS

  1. If a cash bond applies, we will return the bond to you within 10 business days of your departure date.  This give us time to receive and investigate any potential bond issues arising during your stay.  We will however endeavour to return your cash bond before 10 business days have passed
  2. To help us expedite this process, please send us your bank account details upon departure, so that we can process a refund.  Or if the cash bond was paid by credit card, we will return the cash bond to the credit card held on file
  3. If a cash bond is not sufficient for damage at a property, credit card details may be used to top up any required claim against you

TENANT OBLIGATIONS

  1. No damages - you as the tenant accept responsibility for and agree to indemnify us and/or the owner against any loss or damage or breakages to the premises or the household contents caused by you or your guests.  Damages or breakages in excess of normal wear and tear will be charged to you
  2. Cleanliness – you, as the tenant, agree that the property will be left in a neat and tidy condition which includes washing up dirty dishes or emptying the dishwasher, removal of rubbish
  3. Moving furniture and un-cabling electronic devices – please do not move furniture around the house or un-cable televisions or other electronic devices.  If the cleaners or a technician are required to spend time rectifying what you have done, you will be charged
  4. No noise disruption - social gatherings can be held (within reason) however extended parties, loud music and antisocial behaviour will not be tolerated.  If a warning about noise is given to you or your guests without effect, you may be asked to leave the property and the tenancy will be terminated IMMEDIATELY with no refund of monies.  If our staff, the police or private security guards are called to a property during a tenancy to deal with noise complaints or to give a warning, a fee of up to $200 may be charged.  For the purposes of this clause, noise disruption includes loud behaviour of any type that disrupts the peace and quiet of others, abusive language, loud music or any other sounds affecting other residents that are audible outside the boundaries of the property
  5. No fireworks - fireworks are illegal in New South Wales - at all times of the year, so if they are reported, we are obliged to notify the police.
  6. Safe custody of keys – at all times during your stay, you must keep safe custody of the keys provided to you.  A lock out fee of $50 will apply if one of our staff is called to the property outside of office hours to assist with keys having been locked inside the property.  If keys are lost, a lock out fee of $50 will apply plus the cost of obtaining a replacement set of keys including remote control dongles.
  7. Lock up and return of keys - upon vacating please ensure that all doors and windows are locked and that keys are returned to the property's key lock box.  Do not leave keys at the property or at any other location.
  8. Number of guests – your agreement is for the number of guests displayed on the website for the property. Numbers in excess of this will result in a fee of $100 per night, per person.  The owner of the property will however be given the right to terminate, without refund, or to request that the numbers be reduced
  9. Number of beds - no additional mattresses, tents or caravans are permitted in or on the grounds of the property at any time
  10. Problems or complaints - in the case of any problem, complaint or issue, you must inform us at the earliest opportunity so that we have the opportunity to rectify any issues, problems or concerns as soon as possible.  We are set up to deal with and rectify issues during your stay, even if after hours, and will not be responsible for compensation for issues that are reported late or after you vacate the property

HOLIDAYS COLLECTION OBLIGATIONS

  1. Rectification of issues - whilst we and the owners of the properties take care to keep the houses in good condition and good working order, nevertheless breakages, outages and malfunctions beyond our control do occur.  When this happens, we will rectify a situation as soon as practicable, however we or our owners cannot accept responsibility for any loss and no compensation will be given.  This applies to the property and its inclusions, the supply of utilities, electronics, wifi, television reception, barbecue lighters, and the functioning of pools and spas
  2. Withdrawal of property or price change by owner – an owner is entitled to withdraw a property from the rental pool at any time, or to request us to make a price change at any time.  Although uncommon, should a property be withdrawn, or should its price be changed, by an owner during all of or part of the period of your booking, every reasonable effort will be made by us to offer you alternative accommodation.  Alternatively, all monies paid will be refunded and you hereby agree that you will accept a refund as an acceptable solution should such a situation arise.
  3. Cleaning – we will use our best endeavours to organise for the property to be cleaned prior to your arrival, however during peak season or extremely busy handover days; some tolerance may be required of tenants to accommodate cleaning schedules.
  4. Maintenance – we will organise for normal repairs and maintenance to be carried out during your stay, provided that the repairs and maintenance are attributable to normal wear and tear, and not damage to the property or other breakages.
  5. Gas bottle refills – subject to the availability of staff, we will organise gas bottle refills for you, or reimburse you for the cost of a refill if you do that yourself.
  6. Representation of a property – your booking is made in good faith by us as the owners’ agent.  We will use our best endeavours to ensure that the property is accurately represented to you, however we will not be responsible for the actions of owners including making changes to a property or its inclusions.  All disputes concerning the nature of the property will be referred to the owner.

PET POLICY

  1. Pet friendly house - a pet friendly house means that your dog is permitted on the property and unless so stated in the description of the property, also inside the house.  Please check the property description closely for any specific rules that apply to that house.  As a general rule, pets are not permitted on furniture or beds.  Please therefore bring along a dog bed or similar for the dog to sleep on
  2. Fencing - some pet friendly properties are fenced as indicated in the property description, however the total security of the fencing is never guaranteed by us.  You are responsible for the whereabouts of your dog at all times
  3. Avoid excessive cleaning charges - all houses reserve the right to charge for excess cleaning costs due to dog hair, scratching or chewing damage, etc.  Please clean the house upon departure to remove dog hair and any other mess inside the house.  When you leave please also check the gardens and lawns and please clean up after your dog. No surprises for the next guests please!

LOST PROPERTY

  1. We will endeavour to assist you to retrieve lost or forgotten personal property; however no claim may be made on us or the owner for any loss
  2. Lost property will be kept for a period of 2 weeks, and then any unclaimed items will be donated to charity
  3. Should you want an item returned, a reply paid satchel must be sent to our office for return of the items to you

FORCE MAJEURE

The Holidays Collection or the owner will not be responsible for any loss of enjoyment during your stay that is occasioned by the effects of bush fires, excessive rain and storm activity, excessive beach erosion or seaweed, or any other natural phenomenon. 

TERMINATION AND OTHER GENERAL TERMS

A tenancy can be terminated if a material term or condition of this agreement is breached by you.

SAVING OF CREDIT CARD DETAILS

  1. If you pay by credit card, our reservation system saves those details so that we can automatically process any further payments on your behalf
  2. In addition, instead of taking a cash bond, we keep your credit card details on file in the event of damage to the property, excessive cleaning charges, removal of excess rubbish, or any other breach of our terms and conditions
  3. A bond claim may entail a charge for the time of our staff or cleaners at a rate of $44 per hour, tradespeople at a rate of $70 - 90 per hour, tip fees for excess rubbish at cost, and any materials used at cost
  4. If required a tax invoice for the amount of any bond claim will be provided to you by The Holidays Collection